1. Who We Are

Maiyi Wax Atelier creates bespoke portrait, cultural, religious and large-scale wax figures for private clients, organisations, exhibitions and public spaces.

For privacy-related questions or requests, you may contact us through:

WhatsApp: Contact us on WhatsApp →

2. Information We Collect

Depending on how you use the website or communicate with us, we may collect:

• Your name and contact details;
• Your email address or WhatsApp number;
• Your country, region and delivery address;
• Information about your proposed commission;
• Reference photographs and visual materials;
• Details relating to pose, expression, costume, scale and intended setting;
• Quotations, payment details and communication records;
• Delivery and installation information;
• Your IP address, browser type, device information and basic website activity;
• Any other information you voluntarily provide.

Please avoid sending personal information that is not necessary for your enquiry or commission.

3. How We Collect Information

We may collect information when you:

• Visit or browse this website;
• Contact us through WhatsApp;
• Request information or a quotation;
• Submit reference photographs or project materials;
• Approve designs or provide feedback;
• Confirm a commission;
• Arrange payment, delivery or installation.

Some basic technical information may also be collected automatically by our website, hosting provider or security services.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries;
• Understand and assess a proposed commission;
• Prepare recommendations and quotations;
• Create and complete commissioned figures;
• Communicate about designs, approvals and production progress;
• Process payments and maintain transaction records;
• Arrange packing, delivery and installation;
• Provide after-delivery guidance;
• Maintain website functionality and security;
• Understand and improve the website experience;
• Prevent fraud, misuse or technical problems;
• Comply with applicable legal and record-keeping obligations.

We will not use personal information for purposes that are materially different from those described here without an appropriate reason or notice.

5. Legal Bases for Processing

Where applicable privacy law requires a legal basis, we may process information because:

• It is necessary to respond to your request or take steps before entering into a contract;
• It is necessary to perform an agreed commission or service;
• It is required to comply with a legal obligation;
• It supports our legitimate interests in operating, protecting and improving our business;
• You have provided consent for a particular use.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Reference Photographs and Commission Materials

Reference photographs and other project materials are used to assess, design and complete the requested commission, communicate with the client and maintain appropriate project records.

Please ensure that you have the necessary permission to provide photographs or personal information relating to another person.

Reference materials and images of completed commissions will not be published for portfolio, exhibition or promotional purposes without permission or another valid legal basis.

7. Cookies and Technical Information

This website may use cookies or similar technologies that are necessary for essential functions, security, performance and user preferences.

Our hosting or security providers may process technical information such as:

• IP address;
• Browser and device type;
• Requested pages;
• Visit date and time;
• Referring page;
• Error and security logs.

If optional analytics or marketing technologies are introduced, this Policy and any relevant cookie controls should be updated accordingly.

You can restrict or delete cookies through your browser settings. Disabling essential cookies may affect certain website functions.

8. Embedded Content and External Links

Pages on this website may contain embedded content or links to external websites, such as videos, maps, social platforms or messaging services.

External services may collect information, use cookies or monitor your interaction according to their own privacy policies. We do not control the privacy practices of third-party websites and encourage you to review their policies.

9. WhatsApp and External Communications

When you contact us through WhatsApp, the information you send is also processed according to WhatsApp’s own privacy practices and terms.

We may retain relevant WhatsApp communications when necessary to respond to an enquiry, prepare a quotation, manage a commission or maintain appropriate business records.

Please avoid sending unnecessary sensitive personal information through messaging services.

10. How We Share Information

We do not sell personal information.

Where reasonably necessary, information may be shared with:

• Website hosting and technical service providers;
• Communication service providers;
• Payment providers and financial institutions;
• Packing, transportation, customs and installation partners;
• Professional advisers;
• Government authorities or regulators where legally required.

We aim to share only the information reasonably necessary for the relevant service.

11. International Data Transfers

Our clients and service providers may be located in different countries. As a result, personal information may be processed or transferred outside the country in which it was originally collected.

Where required, we will take reasonable steps to use appropriate contractual, organisational or legal safeguards for international transfers.

12. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• Whether an enquiry develops into a commission;
• The duration of the project;
• Warranty, delivery or aftercare requirements;
• Accounting and transaction-record obligations;
• Legal claims or regulatory requirements;
• Security and fraud-prevention needs.

Information that is no longer reasonably required will be deleted, anonymised or securely archived where appropriate.

13. How We Protect Information

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please take care when deciding what information to send online.

14. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of certain information;
• Request restriction of processing;
• Object to certain uses of your information;
• Withdraw consent where processing relies on consent;
• Request a portable copy of certain information;
• Lodge a complaint with an appropriate data protection authority.

These rights may be subject to legal limitations. We may need to verify your identity before completing a request.

To submit a privacy request, contact us through the method listed in this Policy.

15. Children’s Privacy

This website and our commissioning services are not directed towards children.

We do not knowingly collect personal information directly from children without appropriate authorisation. A parent, guardian or authorised adult should communicate with us when a commission involves a child’s image or personal information.

16. Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change.

The latest version will be published on this page, and the “Last updated” date will be revised accordingly.